Creating a business model to drive Digital Transformation in 2022

14 January 2022

Digitalisation schemes are high on the agenda for organisations of all sizes thanks to the range of benefits it unlocks – including efficiencies, improved customer experiences and greater business insights. For SMEs, with less available budget than...

Having a successful customer experience strategy for 2022

8 November 2021

There’s no doubt that this year, servicing the world’s connectivity needs has been more critical than ever before. Network providers have faced many new challenges as we grew more and more reliant on connectivity for the way we live, work and...

How Delta Air Lines’ CX reached new heights with Emplifi

7 September 2021

Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air Lines, receives consistently high marks for...

Matrix42 CEO on enabling a smart and secure digital workspace

22 June 2021

Organisations around the world are now relying on digital tools to help them deliver positive experiences for both their employees and end users, particularly given the shift to remote working brought about by the COVID-19 pandemic. Here, Oliver Bendig,...

How businesses are optimising the everywhere workplace

30 March 2021

Employers must prepare for the everywhere workplace to keep businesses running smoothly. Helen Masters, VP of International Sales, Ivanti, explains how companies need to optimise IT to enhance remote working and to satisfy their employees expectations of...

Protecting your company’s cybersecurity against employee behavior and bad actors

16 October 2020

We asked industry experts: ‘How can technology leaders ensure the work practices of their colleagues do not put their company’s cybersecurity at risk?’ Here’s what Charles Burger, Global Director of Assureon Solutions at Nexsan,...

Avaya Spaces offered for free to help during the Coronavirus crisis

17 March 2020

To help during the challenge of COVID-19, Avaya is providing Avaya Spaces collaboration software for free, to educational institutions including colleges and universities, along with non-profit organisations worldwide.

Artificial Intelligence: Friend and foe for IT security

13 August 2018

Bharat Mistry, Principal Security Strategist, Trend Micro, outlines how Artificial Intelligence and Machine Learning are shaking up the threatscape for both attackers and defenders. Everyone’s talking about AI and Machine Learning (ML). At the...