Analysis

The five functionalities that are crucial for your contact centre of the future

22 July 2022

Contact centres are witnessing an overload of customer interactions and attempting to adopt numerous methods to enhance efficiency and boost productivity. However, it can be challenging to understand which elements need to be prioritised to establish...

Ensuring effective IT security in a world of Edge Computing

17 March 2021

Joseph Salazar, Technical Marketing Manager, and Vlado Vajdic, Solutions Engineer, both of Attivo Networks, explain how it is essential to take a multi-layered approach to security when adopting Edge Computing. Edge Computing and the Internet of Things...

CNet expert discusses human risk within data centres

28 October 2020

The Uptime Institute has stated that with more investment in management, process and training, outage frequency of data centres would almost certainly fall significantly. Sarah Parks, Marketing and Communications Director, CNet Training, considers some of...

IBM study: UAE C-suite executives are prioritising Digital Transformation

23 October 2020

A new IBM study of C-suite executives based in the United Arab Emirates (UAE) revealed that nearly five in ten responding organisations are increasingly prioritising Digital Transformation over the next two years due to the COVID-19 pandemic. According to...

Protecting your company’s cybersecurity against employee behavior and bad actors

16 October 2020

We asked industry experts: ‘How can technology leaders ensure the work practices of their colleagues do not put their company’s cybersecurity at risk?’ Here’s what Charles Burger, Global Director of Assureon Solutions at Nexsan,...

The ways a unified, cloud-based cybersecurity posture benefits regional businesses

14 October 2020

The rising popularity of remote working now guarantees that our future workspaces will be hybrid, which presents many problems for security professionals. Hadi Jaafarawi, Managing Director – Middle East, Qualys, explains why he thinks the answer lies...

Two thirds of businesses experienced increase in endpoint and IoT security incidents

8 October 2020

New research has shown that malware, insecure networks and remote access top the list of concerns for enterprises as organizations embracing home working and hybrid IT face growing cyberthreats. The ongoing global pandemic that has led to massive levels of...

How automation makes mainframe security and compliance easier for CIOs and CISOs

28 September 2020

Ray Overby, CTO and co-founder of Key Resources, tells Intelligent CIO that CIOs and CISOs who surround themselves with the right support can make up for their own gaps in mainframe knowledge while building a more automated and effective mainframe security...

Seven in 10 CISOs believe cyberwarfare is an imminent threat to their organisations

23 September 2020

Seven in every 10 CISOs (71%) believe cyberwarfare is a threat to their organisation, and yet just over a fifth (22%) admit to not having a strategy in place to mitigate this risk. This is especially alarming during a period of unprecedented global...