Survey shows continued plan for Digital Transformation investments in 2023

20 March 2023

CXOs balance the need for new investments in digital technologies to drive innovation and interoperability while addressing challenges with macroeconomics, IT resourcing and cost inflation. Sebastian Grady, President of Strategic Initiatives, Rimini Street,...

Keeping compliant as Australia’s workforce defaults to digital

1 August 2022

Jeremy Paton, Team Engagement Solutions Lead, APAC, Avaya, examines how evolving consumer habits and expectations can affect the cybersecurity of businesses while staying compliant. Australia’s appetite for digital services is rampant. While...

Dragos expert on why the energy sector must take a proactive approach to cyberdefence

27 July 2022

The energy sector has undergone immense digitalisation in recent years as organisations have adopted digital tools to help achieve their transition towards net zero. But this has also introduced new risks and threats which need to be addressed to stay ahead...

Deep Dive: Kevin Brown, Schneider Electric’s Senior Vice President of EcoStruxure Solutions

25 July 2022

The five functionalities that are crucial for your contact centre of the future

22 July 2022

Contact centres are witnessing an overload of customer interactions and attempting to adopt numerous methods to enhance efficiency and boost productivity. However, it can be challenging to understand which elements need to be prioritised to establish...

Why immersive customer experience gives superpowers to your consumers  

20 June 2022

Simple, convenient and visually attractive were the ideal CX, but this has become the expected norm. Now CX leaders need to create immersive customer experiences and produce positive emotional outcomes. Alex Smith-Bingham, Group Offer Lead for...

How much is enough? How to build a targeted and sustainable cybersecurity budget

10 June 2022

Ensuring cybersecurity investments align with the business’ goals is a key element of success, however, managing the two simultaneously can be extremely challenging. Kev Eley, Vice President Sales, Europe at LogRhythm, explores what the right amount...

How to remain cybersecure with ‘bringing your own devices’ 

10 June 2022

Kevin Curran, IEEE Senior Member and Professor of Cybersecurity at Ulster University, discusses the stark figures associated with cyberattacks as of late and why it is therefore essential for organisations to address potential risks before implementing...

Why incident response and insurance must learn to be bedfellows

1 June 2022

Dominic Trott, UK Product Manager, Orange Cyberdefense, tells us why maintaining a good understanding of your security posture is paramount, as well as the factors which contribute to a defence-in-depth approach to cybersecurity – an approach he...